Processing Times
-
Orders are usually processed within 1–3 business days after payment is received.
-
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
-
We offer standard and, where available, express shipping options.
-
Estimated delivery times will be shown at checkout and may vary depending on your location.
-
Please note that delivery times are estimates only and not guaranteed. Delays caused by couriers, customs, or other external factors are beyond our control.
3. Shipping Rates
-
Shipping costs are calculated at checkout based on the delivery address, chosen shipping method, and order weight/size.
-
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
4. International Shipping
-
We currently ship to selected international destinations.
-
International customers are responsible for any customs duties, import taxes, or fees applied by their local authorities. These charges are not included in the product price or shipping cost.
-
We are not liable for any delays caused by customs clearance.
5. Order Tracking
-
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
-
Tracking information may take up to 48 hours to become active.
6. Risk of Loss and Damages
-
All orders are carefully packed before dispatch.
-
Risk of loss or damage passes to the customer once the parcel has been delivered to the shipping carrier.
-
If your order arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging.
7. Incorrect or Incomplete Addresses
-
Customers are responsible for providing accurate and complete shipping information at checkout.
-
We cannot be held responsible for delays, lost parcels, or additional costs resulting from incorrect or incomplete addresses.
8. Undeliverable or Refused Shipments
-
If an order is returned to us due to refusal of delivery, failure to collect, or incorrect address, the customer will be responsible for reshipping costs.
-
In cases where a refund is requested instead, original shipping costs will not be refunded.
9. Contact
If you have any questions about our Shipping Policy, please contact our customer support team.