1. Eligibility for Returns
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You may request a return within 14 days of receiving your order.
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To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.
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Certain products, such as personalised items, perishable goods, or hygiene-sensitive products (e.g., underwear, cosmetics), cannot be returned unless faulty.
2. Return Process
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To initiate a return, please contact our customer service team with your order number and reason for return.
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Once approved, you will receive instructions on how to return your item(s).
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Items returned without prior authorisation may not be accepted.
3. Condition of Returned Items
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Returned products must be in resalable condition.
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Items that are damaged, used, washed, or altered in any way may not qualify for a refund.
4. Return Shipping Costs
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Customers are responsible for covering the cost of return shipping, unless the item is faulty or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 7–10 business days.
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Original shipping costs are non-refundable, except in cases of faulty or incorrect items.
6. Exchanges
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At this time, we do not offer direct exchanges. If you require a different size, colour, or product, please return the item for a refund and place a new order.
7. Faulty or Incorrect Items
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If you receive a faulty, damaged, or incorrect product, please contact us within 48 hours of delivery with photos of the issue.
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We will arrange a replacement or full refund, including shipping costs, depending on the situation.
8. Contact
If you have any questions or need assistance with a return, please reach out to our customer support team.